Terms and Conditions

Terms and Conditions

Friends With Benefits is the wine club of Craft Wine Store (QLD Liquor Licence No: 192330). All invoicing and bank transactions will appear as Craft Wine Store PTY LTD.

All prices quoted are Australian Dollars.

All orders subject to product and vintage availability.

Vintages and prices are subject to change without notice and Craft Wine Store reserves the right to refuse the sale of a product and cancel any order. If an order is cancelled, we will notify you immediately by email or phone and refund the monies using the original method of purchase. All images are for illustrative purposes only, actual vintages and packaging may vary.

Craft Wine Store supports the Responsible Service of Alcohol. Under the Liquor Act 1992, it is an offence to supply liquor to a person under the age of 18 years.

Orders will not be accepted for delivery to any Dry Area postcodes that are covered by relevant legislated alcohol restrictions.

 

Postage and Delivery

Our intention is to offer affordable shipping to as many postcodes as possible, however given the postage fees related to some areas, shipping may not be possible to your postcode. If you are worried about postage being available in your area,  contact us at friendswithbenefits@craftwinestore.com

If you believe your order is missing or overdue, please follow the tracking instructions as per your order confirmation email or email us - friendswithbenefits@craftwinestore.com

Local Delivery

We deliver all local Brisbane orders ourselves. We currently offer next day delivery for all orders. All local orders will receive email and text confirmation on the day of delivery. Orders under $200 will incur a $12 shipping fee. Orders over $200 are currently being delivered free of charge. If you require more details or have special requirements with your delivery, let us know.

Queensland Delivery

All Queensland orders outside of Brisbane will be delivered via Fastway. Tracking details will be emailed to you at the time of shipment. Orders over $200 are currently being delivered free of charge. Orders under $200 will incur a $12 shipping fee.

Interstate Delivery

All interstate orders will be delivered via Fastway. Tracking details will be emailed to you at the time of shipment. All interstate orders will incur a $12 shipping fee.

Fastway Delivery

All orders shipped through Fastway will be electronically tracked. If you have specific delivery requirements, please fill out the instructions when requested during 'Checkout’.

Returns

If in the event your vino is damaged, ‘faulty’ or ‘corked’, wrongly described or breaches a consumer guarantee we will happily exchange the product upon presentation of your proof of purchase. All returns and exchanges are handled via email - friendswithbenefits@craftwinestore.com

Need more info?

If you have any questions regarding liquor legislation, privacy or security, postage and returns, contact us at friendswithbenefits@craftwinestore.com